Your trust is clubb33's most valuable asset. This document clearly explains how we collect, store, use, and protect your personal information when you use our platform.
Our approach to privacy is more than just compliance — it is a core value that shapes how we operate every day.
Clubb33 ("we", "Platform") is committed to protecting the privacy of all users who use our services. This Privacy Policy explains what information we collect, how it is used, with whom it is shared, and how you can control your own information.
By registering an account and using the clubb33 platform — whether via the website or mobile app — you agree to the data collection and usage practices described in this document. If you do not agree, please stop using our platform.
This Privacy Policy applies to all clubb33 services including Live Casino, sports betting, Bingo, Slots, the mobile app, and all our customer support channels.
To deliver quality service and meet compliance requirements, clubb33 collects several categories of information from users:
When you use the clubb33 platform, our systems automatically record certain technical information for operational and security purposes:
clubb33 never store your internet banking password, debit/credit card PIN, or eWallet login credentials. All payment transactions take place directly on the respective payment provider's platform.
The information collected is used for the following purposes. Each use of data has a valid legal basis:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification (KYC) | Name, ID, selfie | Legal obligation |
| Deposit & withdrawal processing | Payment information | Contract performance |
| Account management & support | Email, phone, name | Contract performance |
| Fraud detection & security | IP, transaction history | Legitimate interest |
| AML/KYC compliance | All KYC documents | Legal obligation |
| Promotional communications (if agreed) | Email, phone | Your consent |
| Platform improvement | Anonymous usage data | Legitimate interest |
Clubb33 does not sell or rent your personal data to any third party for marketing purposes. However, in certain situations, information may need to be shared with the following parties:
Clubb33's technical partners — such as server infrastructure providers, game suppliers, and payment processing platforms — may need to access certain data to perform their functions. All such partners are bound by strict confidentiality agreements and may only use data for specified purposes.
Clubb33 will disclose personal information to the relevant authorities when required by law, court order, or directive from a legitimate regulatory body. This includes investigations related to fraud prevention, anti-money laundering (AML), and child protection.
If clubb33 is involved in any acquisition, merger, or asset sale, user data may be transferred as part of that transaction. Users will be notified in advance via email or an in-platform notice.
Clubb33 uses cookies and similar technologies to enhance the user experience and analyse platform performance. Cookies are small text files stored in your web browser when you visit our platform.
You can control or block cookies through your web browser settings. However, blocking essential cookies may affect the functionality of the clubb33 platform.
Clubb33 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or disclosure:
While we take all reasonable precautions, no security system is entirely foolproof. You are also responsible for keeping your account secure by using a strong password and never sharing your login credentials with anyone.
As a clubb33 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email:
Clubb33 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required by applicable law.
Once the retention period expires or the data is no longer needed, it will be securely deleted or anonymised.
Clubb33 may send you communications relating to promotions, bonus offers and platform updates via email, SMS or app notifications. All marketing communications are sent only to users who have given their consent.
You can stop receiving marketing communications at any time by:
Please note that even after opting out of marketing emails, you will continue to receive important service-related communications such as transaction notifications and security alerts.
Clubb33 services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child's data has been collected without proper age verification, we will take immediate steps to delete that data and close the relevant account.
If you discover that a minor is using this platform, please contact us immediately so that appropriate action can be taken.
Clubb33 reserves the right to update or amend this Privacy Policy from time to time. When material changes are made, we will notify you via:
The "Updated" date at the top of this document reflects when this Privacy Policy was last amended. Continued use of the clubb33 platform after changes take effect will be considered your acceptance of the revised Policy.
Any enquiries regarding this Privacy Policy may be directed to: [email protected] or via live chat within the platform. Our team is available 24 hours a day.
Join over 500,000 Malaysian players who trust clubb33 — a platform that puts your safety and privacy first.